Unforgettable Guest Services at Goma Serena Hotel. A Guide to Exceptional Experiences

Introducing Goma Serena Hotel: Your Gateway to the Unexplored Destination of DR Congo

If you’re looking for an African country with diverse and stunning landscapes, rich culture, and tantalizing local cuisine, the Democratic Republic of Congo is a must-visit. Here, you’ll find the second-largest rainforest on earth, home to rare endemic species such as bonobos, African forest elephants, mountain gorillas, and the okapi. And perched on the northern shores of the Great Lake Kivu, in the heart of North Kivu’s vibrant city of Goma, is the only 5-star hotel in the area – Goma Serena Hotel.

With an unmatched downtown location, Goma Serena Hotel is ideal for business travellers, holiday guests, and families seeking a lifetime of unforgettable experiences. From the moment you arrive, you’ll receive the gracious service for which Serena Hotels is renowned. You’ll be made to feel at home with genuine Congolese hospitality and warmth that immerse you in the fascinating customs and character of this unexplored destination.

Inspired by DR Congo’s rich heritage, Goma Serena Hotel boasts beautiful waterfront surroundings, a tropical ambience, an Olympic-size swimming pool, and the best spa packages in the city. It’s a relaxing sanctuary after a day of travel, meetings, or exploring the city. Indulge in delicious international cuisine and signature cocktails at one of three distinctive restaurants and lounges.

The hotel’s 109 intricately designed rooms provide magnificent views of Lake Kivu, as well as the full range of modern comforts discerning travellers seek. And for onsite meetings, weddings, and special events, Goma Serena Hotel offers an array of impressive venues complemented by the assistance of our able events planning and catering services.

Experience DR Congo’s unspoiled beauty and culture at Goma Serena Hotel, where unparalleled hospitality and luxury meet.

Services And Experiences Available At Goma Serena Hotel

GUEST ROOM INFORMATION

Current number of rooms -109

• Presidential Suite – 1
• Diplomatic Suite – 1
• Executive Suite – 9
• Junior Suite – 9
• Super Deluxe – 11
• Twin Deluxe Rooms – 9
• King Deluxe rooms – 69

CHECK-IN FACILITIES

Express Check-in 1230Hrs
Express Check-out 1000Hrs
Late Check-out 50% room rate

ROOM AMENITIES

• Free high-speed Wi-Fi
• In-room safe
• Iron with Ironing board
• Flat-screen TV with Satellite Channels
• In-room Mini bar
• Air conditioning
• Hair dryers
• Multipurpose adapters

GUEST SERVICES

• 24-hour room service
• Laundry and valet services
• House doctor on call 24hrs
• Modem hook-up for computer
• Tea/Coffee making facilities
• Duty Manager 24hrs
• Concierge and Porter services

SPECIAL FEATURES

• Bambara Business Lounge
• PWD (persons with disability) friendly
room
• Gift shop & Newsstand
• Patisserie with Coffee Bar
• Extensive Gardens
• Outdoor Swimming Pool
• Car Park with Valet services
• Unisex Beauty Salon
• Cater to special dietary needs
(vegetarian, Kosher, gluten-free,
Vegan) with advance notice

FAMILY-FRIENDLY

• Family/ interconnecting rooms available on request
• Baby-sitter on request
• Children’s dining /menus
• Separate Kids’ pool (shallow pool area)

DINING AND BARS

• All-day dining restaurant –The Lac Kivu
• The Pool bar and Terrace – The Kahuzi-Biega and Terrace
• The Bambara Lounge
• Nyiragongo Night Club

IN-HOUSE FACILITIES

• The ‘Maisha’ Health Club and Spa offers a state-of-the-art gymnasium, an aerobics studio, a sauna, a steam room, and a juice bar.
• Massage services
• Detox and aromatherapy treatments

BUSINESS SERVICES

• Secretariat Services
• Travel support – for flight
reconfirmations/bookings

CONFERENCE & EVENTS FACILITIES

• Interactive state-of-the-art conference/banquet room
• 4 Meeting/ breakout rooms
• Free Wi-Fi connectivity for delegates
• Delegate registration desk on request
• Events Management
• Wedding Receptions

PLACES OF INTEREST

• Mountain Gorilla trekking
• Chimpanzee trekking
• Nyiragongo active volcano excursions
• Boat Ride
• Water sports
• Customized City Tours