Hospitality Excellence In Action, Recap Of The 2nd Rooms Division Summit & Trade Fair

Panari Hotel Hosts Powerhouse Hospitality Event Focused On Guest Satisfaction 2025

The 2nd Hospitality Rooms Division Summit and Trade Fair 2025 took place on the 15th and 16th of May at the Panari Hotel, Nairobi, running from 8:00 AM to 5:00 PM on both days. This highly anticipated industry event brought together professionals from across the hospitality sector under the theme “Redefining Guest Satisfaction 2025.” With a focus on innovation, best practices, and service excellence, the summit offered a platform for learning, networking, and sharing transformative ideas in the realm of rooms division operations.

The summit featured an impressive lineup of speakers who brought a wealth of knowledge and experience to the sessions. Dr. Enock Makanga, Managing Director of Victory Global Impact, opened with a powerful keynote on the evolving landscape of guest satisfaction in a dynamic, tech-driven world. Other prominent speakers included Ms. Ann Ashira, General Manager of Enashipai Resort; Ms. June Monica, Executive Housekeeper at Tamarind Tree Hotel; Mr. Jeff Mukolwe, General Manager of Baobab Beach Resort; and Mr. Jerry Omogi, Residences Manager at Karen Country Club. Each speaker offered unique insights on modern guest service expectations and strategies to exceed them.

Key topics explored during the summit included front office management, effective housekeeping strategies, guest feedback systems, and service personalization. The sessions were interactive and highly engaging, allowing attendees to exchange real-time experiences and solutions. Discussions emphasized the importance of aligning team roles with guest needs and highlighted the role of feedback in driving service excellence. Breakout workshops and Q&A forums added value to the learning experience, making the summit not only informative but also practically enriching.

A major highlight of the event was the trade fair, which featured several leading suppliers and exhibitors showcasing their latest products and innovations tailored for the hospitality industry. Exhibitors included Superfoam, Advenco, Jikimu Supplies, Odex, Soilex, and many more. These vendors displayed a wide range of offerings—from eco-friendly cleaning solutions to ergonomic mattresses and guestroom amenities—all geared toward enhancing comfort, hygiene, and overall guest satisfaction.

The event was extensively covered live by Go Places Media, a renowned name in travel and hospitality journalism. The Managing Director, Nev Jiwani, was present at the summit and praised the organizers for curating a high-impact event that addressed the pressing challenges and future trends within the hospitality sector. Their coverage amplified the event’s visibility and impact across the region, enabling stakeholders who could not attend to engage virtually and benefit from the shared knowledge.

In conclusion, the 2nd Hospitality Rooms Division Summit and Trade Fair 2025 was an outstanding success. It brought together thought leaders, service providers, and frontline professionals in a dynamic and collaborative environment. The knowledge shared, the networks built, and the products showcased all contributed to a deeper understanding of what redefining guest satisfaction truly means in today’s competitive hospitality space. The event set a new standard for industry collaboration, with participants leaving better equipped to elevate the guest experience in their respective establishments.