Ethiopian Airlines: A Legacy Of Consistency And Customer Satisfaction
Paris, France – Ethiopian Airlines has once again emerged as the leading airline in Africa, securing an impressive array of accolades at the prestigious SKYTRAX 2023 World Airline Awards. The award ceremony took place during the Paris Air Show on June 20, 2023, where the airline received recognition for its exceptional performance and dedication to excellence.
For an unprecedented six years in a row, Ethiopian Airlines was crowned the “Best Airline in Africa.” This remarkable achievement is a testament to the airline’s unwavering commitment to providing high-quality services and maintaining consistent standards of excellence. Moreover, the airline also secured the title of “Best Business Class Airline in Africa” and “Best Economy Class Airline in Africa” for an impressive five consecutive years.
Ethiopian Airlines’ commitment to exceptional onboard experiences was recognized with the award for “Best Business Class Onboard Catering in Africa” for the second consecutive year. The airline’s unwavering focus on cleanliness and hygiene earned it the title of “Cleanest Airline in Africa” at the esteemed ceremony.
In a congratulatory message, Mr. Mesfin Tasew, Ethiopian Airlines Group CEO, expressed his profound gratitude to their loyal customers for their continuous support. He emphasized that these awards serve as a resounding affirmation of the airline’s relentless pursuit of customer satisfaction. Mr. Tasew also commended the Ethiopian Airlines team, recognizing their ceaseless efforts in ensuring the success of the airline.
Edward Plaisted, CEO of SKYTRAX, commended Ethiopian Airlines on their remarkable achievement, noting that winning the “Best Airline in Africa” award for the sixth consecutive year showcases their outstanding consistency and dedication. Plaisted further praised the management and frontline staff for their exceptional service and commitment to passenger satisfaction.
The SKYTRAX World Airline Awards, often referred to as the “Oscars of the aviation industry,” are renowned for their impartiality and global scope. The awards are based on the largest airline passenger satisfaction survey, with over 20 million entries from more than 100 nationalities. Ethiopian Airlines’ outstanding performance among more than 325 featured airlines solidifies its position as a leading global carrier.
This recent achievement adds to Ethiopian Airlines’ long list of accolades, including the “Best Airlines in Africa” award from the SKYTRAX World Airline Awards for multiple years. The airline’s commitment to sustainability was recognized with the “Sustainable Cargo Airline of the Year – Africa” award at the 2023 Freight Week Sustainability Awards. Additionally, Ethiopian Airlines received the “Outstanding Food Services by a Carrier” award at the 2023 PAX International Readership Awards and the prestigious “Best Overall in Africa Award” at the 2023 APEX Passenger Choice Awards.
Ethiopian Airlines continues to soar to new heights, setting the benchmark for excellence in the African aviation industry. As the airline celebrates these remarkable achievements, passengers can rest assured that Ethiopian Airlines will continue to exceed their expectations and deliver world-class travel experiences
About Ethiopian
Ethiopian Airlines Group (Ethiopian) is the fastest-growing airline brand globally and the continent’s largest airline brand. In its seventy-seven years of successful operations, Ethiopian, the fastest-growing airline, has become one of the continent’s leading carriers, unrivaLled in efficiency and operational success. Ethiopian commands the lion’s share of the African passenger and cargo network operating the youngest and most modern fleet to more than 150 domestic and international passenger and cargo destinations across five continents. Ethiopian’s fleet category consists of ultra-modern and environmentally friendly aircraft such as Boeing 737s, 777s, 787s, Airbus A350-900, and Bombardier Dash 8-400 double cabin with an average fleet age of seven years. In fact, Ethiopian is the first airline in Africa to own and operate most of these aircraft.
Having achieved its strategic plan (Vision 2025) ahead of time, Ethiopian is currently implementing a 15-year strategic plan called Vision 2035 that will see it become one of the top 20 most competitive and leading aviation groups in the world by providing safe, secure, market-driven and customer-focused Passenger and Cargo Transport and Logistics, Aviation Training, Airport Management, and Ground Services, MRO and Aerospace Manufacturing and Travel and Tourism Services. As a multi-award-winning airline, Ethiopian has been the champion in various coveted awards including Skytrax’s ‘Best Airline in Africa Award’ for five consecutive years among others. The airline has been a Star Alliance member since 2011 and has been registering more than threefold growth in the past 10 years.
For more at: www.ethiopianairlines.com
Email: CorporateCommunication@ethiopianairlines.com
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