Digitalization In The Catering Business With IDS Next

Stepping Up The Catering Game With Digitalisation

The evolution of the catering industry has taken the hospitality sector a step further from tea parties and conferences into more large-scale scenes, expanding from extravagant weddings to outdoor parties. Especially with the relaxed COVID regulations, people today want to organize new events more often than ever! Call this “Revenge Socialising” post-COVID or just a paradigm shift! The sector keeps growing, branching out into new avenues, increasingly becoming more about the experience than just services.

However, this means the traditional paper-based or manual operations won’t cut it anymore. There’s an exponential number of needs to be managed; more reservations are coming in as people get used to the new norm, hotels, and resorts are expanding into multiple venues, and guests have diverse menu preferences and expect multiple payment options. There’s also the need for speedy but effective communication between employees to provide maximum convenience and comfort to guests. Hospitality workers need to be efficient, agile, and constantly be in the know.

Hospitality businesses need to demonstrate their capability as reliable caterers to attract more customers and outpace the competition. This calls for novelty and innovation within the industry: for a solution that lets businesses operate in a faultless environment with enhanced guest experience and cost reduction leaving more time for caterers to rethink for better strategies and business opportunities.

When choosing the best-fitting sales and catering software for a hotel, hospitality business owners face the burden of finding the right solution that combines efficiency and navigability with automation. Enterprise cloud solutions that feature an innovative tool kit capable of upgrading their sales and catering functions are hard to deny in this climate. Such solutions promise features to:

Effectively manage reservations with an informative digital diary or scheduling tools.
Capture all reservation details on a central platform for retrieval when needed.
Show your staff upcoming special dates including relevant event details and reservation status.
Help accelerate the staff response time regarding booking information.
Share reservation details easily with the guests and other hotel departments to avoid miscommunication.

The sales aspect of hospitality, whatever the function or the event may be, has led to severe competition post-pandemic. Digitizing sales and catering functions can significantly improve collaboration between different departments and promote cost reductions and time savings. Simultaneously it also provides flexibility, agility, and efficiency for staff and customers, creating a win-win situation for all parties.

Facts & Factors Marketing Research reported that the catering software market is predicted to grow at a CAGR of 15% between the years 2021 and 2026. This leaves the hospitality industry with a promising future and an invaluable opportunity to leverage. A digital solution backed by the latest cloud technology can help hospitality businesses face this competition and remodel the way catering needs are met, all the while easing up the responsibilities of the employees.

This one-of-a-kind enterprise solution focuses on providing a seamless journey to catering businesses in order to manage their sales and internal operations smoothly and merely focus on providing the guests an ultimate experience with less effort.