A Digital Dining Experience With IDS Next

Satisfying Digital Demands: A New Dining Experience

Modern hospitality has evolved to many heights with smart technologies and various digital-age tools, increasing guest convenience and smoother operations. Coined by Bain and Company, these smart solutions have the capability and power to increase business revenue from 4% to 8%.

In a heavily experience-centric industry like hospitality, enterprise cloud solutions facilitate customers to make reservation decisions freely, bringing in some of the most significant benefits. Let’s look at some of the new-age tools; table booking software, online ordering portals, and payment systems which are highly responsive to current consumer needs.

Table Booking Software

The increased demand post-lockdown led hospitality workers into overdrive, making effective table management solutions pivotal in hotels and restaurants.

A solution that facilitates floor plan viewing, sophisticated meal prepping, coordinating seating, and checking table availability gives guests the freedom to book their table, check table location, and pay for their order without needing a server.

IDS Next’s FX BYT is an innovative solution designed just for these new needs. It enables easy bookings via internal and external channels, encourages contactless transactions, and lifts many responsibilities off the shoulders of the staff. Appointments are also automatically logged into the system so the hotel team can keep track of upcoming events with zero miscommunications.

MarketWatch reports that the restaurant reservations software market revenue is expected to reach Million USD in 2026 due to its capacity to ensure an effortless experience, front and behind the operations.

Online Ordering

Digital demands in hospitality have evolved to greater lengths post-pandemic. This has led to huge challenges for software companies to meet the needs of online ordering solutions.

Modern online ordering systems require constant upgrades with continuous demands and challenges in the hospitality industry. In the new age where consumer demographics are inclusive, food preferences are vast. Despite restaurants providing all standard amenities, employees may still have to deal with diverse requests. Often, even the most productive employees may require assistance to meet the needs of large amounts of guests.

An online ordering system like FX OLO by IDS NEXT enables F&B staff to meet these diverse needs without hindrance. Orders are effectively recorded on the platform, and juggling multiple call-based requests can be seamlessly replaced by quick tracking and accurate delivery.

Further, it enhances the customer-restaurant relationship by storing customer purchase history: new, active, canceled orders, lifetime sales details, and frequently ordered items, all of which provide insights to offer or send personalized discounts, offers, or even marketing messages that entice repeat purchases.

Digital Payment Solutions

It is no secret that card payment is the method of modern-day guests. As they expect convenience as they interact in the digitized world. FX Wallet, IDS Next’s digital card payment solution, is designed for this exact need. It manages debit card information, sets up different card modes based on the client base, blocks, expires, or impresses the cards on the system, and manages discounts and promotions for the card.

These solutions allow guests to maintain in-store prepaid cards and settle payments anywhere, no matter the nature of the hospitality operation- restaurants, lounge bars, food courts, clubs, and in-venue stores.

The system also allows guests and staff to settle payments with zero confusion and maximum safety.

A solid digital presence also brings unprecedented exposure and marketing to hospitality brands. These solutions are available to customers 24X7 and have continuous engagement assisting hospitality businesses to effectively compete in the market.

Brands can perfect the art of providing the ultimate guest experience with a tailored, faster, and much more sophisticated service than the conventional way. An effective enterprise-based cloud solution will facilitate hotels and restaurants to offer total contactless and seamless operations for hoteliers and guests, exhibiting the satisfaction of modern-day digital demands.